Information we collect
We may collect contact and account information; pickup, delivery, route, cargo, and recipient details; communications and quote requests; driver and business records; documents you upload or email; payment or transaction records supplied by payment providers; device, browser, log, and security data; and approximate or precise location when a location-enabled feature is used with permission.
How we use information
We use information to respond to requests, provide and improve services, plan and monitor routes, analyze bills of lading and operational documents, communicate status, maintain accounts and portals, prevent fraud and misuse, protect people and property, keep business records, and comply with legal obligations.
Automated document analysis
Documents submitted through dispatch tools may be processed by automated systems to extract shipment details, flag possible requirements, and prepare instructions for human review. Automated output can be incomplete or incorrect and does not replace official shipping documents, professional advice, or a required compliance review.
Location information
Driver-facing tools may request device location to show local weather, fuel options, current position, or route information. Location access depends on device permission and may be disabled in browser or device settings. Operational location records may be retained when needed for dispatch, safety, service verification, or legal compliance.
How information is shared
We may share information with drivers, customers, recipients, brokers, and service providers as needed to perform a service; with technology, hosting, mapping, communications, document-processing, and security providers working on our behalf; during a business transaction; or when required to comply with law, enforce agreements, or protect rights and safety. We do not sell personal information for money.
Cookies and local storage
The website and portals may use cookies or similar storage for sign-in, security, session continuity, preferences, and core functionality. Blocking them may prevent portal features from working.
Retention and security
We retain information for as long as reasonably needed for service, operational, accounting, dispute, safety, and legal purposes. We use reasonable safeguards, but no electronic system or transmission can be guaranteed completely secure.
Your choices
You may request access to, correction of, or deletion of personal information, subject to identity verification and legal or operational retention requirements. You may also withdraw optional location permission through your device. Send requests to contact@delavegaexpress.com.
Children and external services
Our services are intended for businesses and adults and are not directed to children under 13. Third-party websites and services have their own privacy practices, which we do not control.
Changes and contact
We may update this policy and will post the revised effective date here. Questions may be sent to contact@delavegaexpress.com.